Every patient’s voiceheard, measuredand turned into improvement.
Bring international patient feedback, satisfaction surveys and improvement actions into one panel. Reports ready for the Turkish Ministry of Health audit criteria (items 15–19), in one click.
Five criteria.One system.
Each module maps one-to-one to an item on the Turkish Ministry of Health’s international health tourism audit list. When the auditor asks, the evidence is ready.
Social media presence
Your accounts for international patients, listed by language on one page. The answer to “which accounts?” at audit time.
Multilingual information
Brochures and documents downloadable per language; which document exists in which language, and how often it is downloaded, is on record.
Feedback & complaints
Web, QR, WhatsApp, email and phone in one inbox. Received, first-response and resolution times are measured automatically.
Satisfaction measurement
Post-discharge surveys go out automatically in the patient’s language. Sent, answered and satisfied counts are reported per period.
Improvement loop
A complaint or a low score opens an action: owner, due date, outcome. A traceable chain from feedback to improvement.
Up and running in three steps.
Upload your patient list
Drag and drop your Excel/CSV list or add patients one by one. Language, country, treatment and discharge date are enough.
A link or QR reaches the patient
Surveys go out by email automatically, WhatsApp messages are one click away, and QR codes work on site. Patients answer in their own language, no sign-up.
Manage from the panel
Times, rates and actions are tracked live. The audit report downloads as PDF or Excel in one click.
Three shortcuts for your team.
Patient list import
Upload an Excel or CSV file; columns are matched automatically and faulty rows are flagged. Hundreds of patients in the system in seconds.
Scan to share your feedbackTR · EN · BGQR codes for forms
Generate a QR per form, department or language; download it as a print-ready A5 poster for waiting rooms, patient rooms or discharge packs.
Automatic translation
Write questions once in Turkish; they are translated into English and Bulgarian automatically. Patient answers come back to you in Turkish.
Audit day,one file.
How much feedback came in, how fast you responded, how many patients were satisfied, what was improved. Everything the auditor asks, in one report for the selected period.
- Feedback response and resolution times
- Periodic satisfaction and response rates
- Improvement actions linked to their source
- PDF and Excel export
Health GroupREPORT · Q3 2026KVKK & GDPR
Consent text in the patient’s language. Only the data needed, encrypted storage, deletion requests supported.
In the patient’s language
Website, forms, surveys and information screens in Turkish, English and Bulgarian.
No sign-up, mobile first
Patients don’t download an app or create an account. They tap a link or scan a QR and answer in two minutes.
